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eMaps Terms of Use

Emaps.co and e-maps.org (the eMaps Site) are sites operated by Cogentis Limited (Cogentis, Us, Our or We). We are registered in England and Wales under company number 11705785 and have Our registered office at Seacourt Tower, West Way, Oxford, OX2 0FB.

These eMaps Terms of Use, apply to your use of the eMaps Site in your professional capacity as an authorised representative of a commercial or institutional partner organisation of Cogentis. The eMaps Site is not for use by individuals in their private capacity. We reserve the right to withdraw access to the eMaps Site immediately without notice and without any refund of any subscription fees paid by you if it comes to our attention that any information given by you is false.

Please read all of these terms carefully. By using the eMaps Site, and marking the box presented when you log on to the eMaps Site, you confirm and accept these terms and you agree to be bound by and comply with them.

If you do not indicate your acceptance of these terms when logging on, you will not be granted access to visit or use the eMaps Site.


Our terms of use, together with any documents referred to in them, set out the terms on which you may access and make use of the eMaps Site and the content available through it.


In certain circumstances, and as the eMaps Site develops, additional terms and conditions may apply.   All of Our terms and conditions applicable at any time are set out on the “Terms and Conditions” link at the bottom of the eMaps Site for you to access whenever you choose.


We think it is important that you know exactly what personal details We collect from you and how We look after and use them. This issue is very important to us, so We have set out full details in Our Privacy Notice https://emaps.co/privacy-policy.


Access to the eMaps Site is, at present, only available to authorised representatives of commercial or institutional partner organisations that We have expressly permitted to access the eMaps Site. By accessing the eMaps Site, you agree that you are using the site in the ordinary course of your work in your professional capacity and not as an individual user.

You are responsible for making all arrangements necessary for access to the eMaps Site. We may change the arrangements for user access to the eMaps Site, deny access to, close or suspend part or the whole of the eMaps Site or any of the services offered on the eMaps Site, at any time, for any period of time, and for any reason without telling you beforehand and without liability. Subject to these terms, We will try to give you reasonable notice via the eMaps Site if any suspension or withdrawal wherever possible.

We do not guarantee uninterrupted and/or reliable access to the eMaps Site and make no guarantees as to its operation, functionality or otherwise.



You agree to keep your username, password and any other information relevant to your access to the eMaps Site and/or the creation of an account, confidential and will not disclose this information to any third party.

We have the right to disable any user identification details or password, whether chosen by you or allocated by us, at any time, if in Our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification name or password, you must promptly notify us at [email protected].

We are the owner of the licensee of all intellectual property rights in Our eMaps Site; all data and material published on the eMaps Site and in all content and training material published on it, including the “look and feel” of the eMaps Site. These rights are protected by copyright laws and treaties around the world. All such rights are reserved.


The information contained on the eMaps Site has been contributed by us or by other participating organisations, and is published in good faith. We will do Our best to ensure that any information contained on the eMaps Site it is accurate, but in some cases it may be incorrect, incomplete or out of date and We make no representations, warranties or guarantees, whether express of implied, that the content on the eMaps Site is accurate, complete or up to date. We shall have no liability for any damage or losses caused by errors or omissions in any information, instructions or scripts provided on the eMaps Site or from your use of the information on the eMaps Site or for any conclusions drawn from such use. While We hope that the content of the eMaps Site will provide a valuable resource for participating organisations in contributing to their understanding of the key factors and processes of different healthcare systems, the content of the eMaps Site is for general information only and is not intended to amount to advice and should not be relied upon, on an individual or organisation-wide basis.


The eMaps Site, works on a subscription basis for each module purchased from the eMaps Site. You must register your business details before purchasing any modules from the eMaps Site. Once registered, you are able to purchase modules from the eMaps Site by setting up a subscription for the relevant module in accordance with our terms below and by making payments via our third party provider, World Pay Limited subject to its terms and conditions (a User Subscription).

You agree to abide by WorldPay Limited’s payment terms and conditions, which are found at https://online.worldpay.com/terms/privacy

By agreeing to these terms, you agree to pay the monthly applicable fee for the module being purchased as set out on the eMaps Site at the time of purchase to Cogentis for access to the relevant module being purchased (the Subscription Payment). The Subscription Payment shall be taken from you each month, the first payment to be taken on the date of purchase and thereafter on the same date for each successive month. By agreeing to these terms you agree to pay the Subscription Payment for a minimum 2 month period from the date of purchase (the Minimum Subscription Term) and thereafter until cancelled by you in accordance with these terms (the Subscription Term).

Subscription Payments and the Minimum Subscription Term are applicable for each module purchased. For the avoidance of doubt, it is therefore possible to have numerous User Subscriptions running concurrently, depending on how many, and when you purchase individual modules.

All amounts and fees stated or referred to in these terms shall be payable in pounds sterling; are exclusive of any value added tax and are non-refundable.

If for any reason Cogentis does not receive payment, we reserve the right to withhold or terminate access to the eMaps Site immediately and without notice.


You may cancel your subscription for any purchased module by activating the button on the ‘My Account’ page of the eMaps Site at any time during the Subscription Term. When you cancel your subscription for a particular module during the Subscription Term, your subscription for that module ends in accordance with the following terms:-

  • Cancelling your subscription for a particular module(s) at any time during the Minimum Subscription Term will terminate your subscription and access to the particular module(s) on the eMaps Site on the last day of the Minimum Subscription Term. No further payments will be charged by Cogentis after that date unless you purchase further module(s) and set up a new subscription.
  • Cancelling your subscription for a particular module(s) at any time after the Minimum Subscription Term will terminate your subscription and any access to the particular module(s) on the eMaps Site on the last day before the next Subscription Payment is due or would become due had the subscription not been cancelled. No further payments will be charged by Cogentis after that date unless you purchase further module(s) and set up a new subscription.

You will have access to and can use the module for which you have paid a subscription for the Subscription Term. Once the Subscription Term ends (either by you activating the cancel button on the ‘My Account’ page or by Cogentis withdrawing your access in accordance with these terms), access to the relevant module content shall terminate.



Subject to you purchasing a User Subscription, in accordance with these terms, Cogentis hereby grants you a non-exclusive, royalty free, licence to access and use the eMaps Site in the ordinary course of your organisation’s business subject to and in accordance with these terms for the duration of the Subscription Term.

By accessing the eMaps Site, you agree that you shall not sub-licence or assign this licence in whole or in part without the prior written consent of Cogentis, such consent not to be unreasonably withheld.


You may use the eMaps Site only for lawful purposes and in accordance with these terms of use.

You may download/save (and print, if required) any information We expressly make available for download on Our website a reasonable number of times for your personal reference purposes, and for use in connection with the internal business purposes of your participating organisation. You, and your participating organisation may not distribute such information externally, whether on a commercial or ‘not for profit’ basis, without Our express prior written approval.

You must not copy, scrape, distribute, reproduce or modify any material printed or downloaded from the eMaps Site. You must not use any illustrations, photographs, video or audio sequences or any graphics from the eMaps Site separately from any accompanying text, or remove any indications of ownership. Where there are no indications of ownership you must acknowledge Our status (and that of any identified contributors) as the authors of the material.

You must not post or publish any copies or downloads of materials which come from the eMaps Site on any networked computer, or make any statements or undertake any actions which could result in liability for us.

You warrant that you will not and will not attempt to:

  • use the eMaps Site to carry out or assist any unlawful or criminal activity;
  • use the eMaps Site to receive, access or transmit material which is defamatory, obscene, offensive or sexually explicit or which contains or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • use the eMaps Site in any way that infringes any third party’s intellectual property rights or data protection or privacy rights and or breaches any contractual duty or duty of confidence;
  • use the eMaps Site to be threatening or harassing to any other person or to cause annoyance to, inconvenience or needless anxiety, upset, harm or embarrassment to any other person;
  • use the eMaps Site to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • use the whole or part of the eMaps Site or it’s content for any commercial purpose without having Our written consent to do so beforehand;
  • access parts of the eMaps Site that are not intended for public use;
  • access or monitor the eMaps Site or any of its content other than using the site’s navigational structure or for any purpose other than that expressly permitted in Our Terms of Use;
  • do anything which places an unreasonably large load on the eMaps Site, or its supporting computer systems;
  • attempt to disrupt or interfere with the eMaps Site in any way or with another person’s use of the eMaps Site, or use the eMaps Site as a means of disrupting or interfering with other websites;
  • probe, scan or test the vulnerability of the eMaps Site or any network connected to it;
  • willfully corrupt any data, documents or material available on the eMaps Site  or insert or knowingly or recklessly transmit or distribute any viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful into Our network and computer systems so as to cause harm to the eMaps Site, us or other users or which is likely to bring the eMaps Site or us into disrepute. You will not and will not attempt to gain unauthorised access to Our eMaps Site, the server on which the eMaps Site is stored or any server, computer or database connected to Our site; attack the eMaps Site via a denial-of-service attack or a distributed denial-of service attack. By breaching these provisions, you would commit a criminal offence under the Computer Misuse Act 1990. Cogentis will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the eMaps Site will cease immediately.
  • reproduce, duplicate, copy, scrape, or re-sell any part of the eMaps Site in contravention of the provisions of these terms of use;
  • access without authority, interfere with, damage or disrupt any equipment, network or software on which the eMaps Site is stored or which is used or owned by the eMaps Site or that of a third party;
  • create a link from any other website to the eMaps Site, save, where We have given Our prior written approval to your participating organisation to place a link to the landing page of the eMaps Site on the participating organisation’s own internal intranet site, which is provided for purposes of facilitating access by authorised representatives to the eMaps Site; or
  • assist, encourage or permit any other person to do any of the acts described above.


We will try to ensure that the eMaps Site is free of bugs or viruses, however, unfortunately due to the inherent risks associated with using the internet We cannot guarantee that it is. It is your responsibility to configure your information technology, computer programmes and platform to access the eMaps Site and to protect your computer against viruses and ensure that you log off shared computers after using the eMaps Site.


If We think that you have breached these terms of use, We may take such action as We consider appropriate in the circumstances, including, but not limited to all or any of the following actions:

  • We may close the eMaps Site;
  • We may temporarily or permanently prevent you from using the eMaps Site;
  • We may issue a warning to you;
  • We may take legal proceedings against you (and may seek reimbursement of any and all losses, damages, liabilities, expenses and costs incurred by us as a result of your breach of these terms of use);
  • We may require that you return or destroy copies of materials you have made in breach of Our Terms of Use; and/or
  • We may disclose such information to law enforcement authorities as We feel is necessary.

You shall indemnify and keep indemnified Cogentis for and against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by Cogentis arising out of or in connection with using the eMaps Site or in  breach  of any of these terms.



These terms do not exclude or limit in any way Our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to Our eMaps Site or any content on it.

Subject to the above, We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your:

    • use of, or inability to use, the eMaps Site; or
    • use of or reliance on any content displayed on the eMaps Site.

In particular, We will not be liable for:

    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

Subject to the terms above, Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the eMaps Site and these terms shall be limited to the fees paid in relation to the individual module that gave rise to the liability.


The eMaps Site may from time to time contain links to websites of third parties. Such links are provided for your information and convenience only and are not endorsed or approved by us.

Such websites, and third party services, are not under Our control and We are not responsible for their content. If you have any queries about such websites, you should contact the operator of the website. We recommend that you always check the websites’ terms and conditions before you use them.


Neither We nor you will be responsible if We are unable to perform Our obligations under the contract due to events which are genuinely beyond your or Our reasonable control (as applicable).

Nothing under this contract shall give rights to any person who is not a party to it (whether under the Contracts (Rights of Third Parties) Act 1999) or otherwise.

We revise Our Terms of Use from time to time. We will notify you when you log in to the eMaps Site of any changes We make to these terms of use. If you do not agree with them, you should stop using Our website.

As far as is legally possible, all aspects of the contract formed in respect of your use of Our eMaps Site shall be governed by English law without giving effect to any choice or conflict of law provision or rule and the parties agree to the non-exclusive jurisdiction of the English courts. In some circumstances the laws where you are domiciled may apply and the courts where you are domiciled may have jurisdiction.

Our Last revision date: 29/11/2019

Cookie Policy

This policy explains what cookies  Cogentis Limited (We, US, Our) use on the eMaps Site located at emaps.co and e-maps.org (the eMaps Site), and why We use them. Please read this policy fully. By continuing to use the eMaps Site you are agreeing to Our use of cookies.


Cookies are small pieces of computer code that are placed on your computer, tablet or device when you access Our website. They are not harmful to your devices (like a virus or malicious code).


We have set out brief details of the cookies and similar technologies We use together with an overview of why We use them. To understand the table it is useful to know the following:

  • cookies have a lifetime. Some only last until you close your browser or a short time. These are called ‘session cookies’. Some last longer though, for example, to allow a website to recognise you when you return to them. These are called ‘persistent cookies’.
  • cookies placed directly by a website owner (like us) are known as ‘first party cookies’ and most modern websites also use technology provided by other people/businesses. Cookies placed by other parties are known as ‘third party cookies’.

Cookie nameWhat is it used for?Other information
Performance cookiesWhat are they? These cookies collect information about how you use our websites, for example which pages you go to most often and if you get an error message. These cookies are used to improve how our website works
_gaUsed to distinguish users.Google Analytics Cookie
_gidUsed to distinguish users.Google Analytics Cookie
_gatUsed to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_ .Google Analytics Cookie
AMP_TOKENContains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.Google Analytics Cookie
_gac_Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.Google Analytics Cookie
_gat_gtag_UA_*_*Google Used to distinguish users.Google cookie

Strictly necessary cookiesWhat are they? These cookies are essential to enable you to move around our website and use its features.
wordpress_[hash]On login, WordPress uses the wordpress_[hash] cookie to store your authentication details. Its use is limited to the admin console area, /wp-adminWordPress is the website content management system.
wordpress_logged_in_[hash] After login, WordPress sets the wordpress_logged_in_[hash] cookie, which indicates when you’re logged in, and who you are, for most interface use.WordPress is the website content management system.
wp-settings-{time}-[UID]WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.WordPress is the website content management system.
__cfduidUsed to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in your web application, and does not store any personally identifiable information.Cloudflare Cookie
tk_aiStores a randomly-generated anonymous ID. This is only used within the dashboard area and is used for usage trackingWooCommerce
wfwaf-authcookie-[hash]Used by the Wordfence firewall to perform a capability check on the current user before WordPress has been loaded.Wordfence
wordpress_test_cookieSet by WordPress to check if cookies are enabled on the browser to provide appropriate user experience to the users.WordPress


The main way to manage cookies that are set on your computer, tablet or device is through adjusting your web browser settings. You’ll need to consult your browser’s user guide to for instructions. Some browsers are more sophisticated than others in managing these technologies, so if you want greater controls, it would be worth comparing a few of them. To manage cookies on your smart phone or tablet please refer to your user manual. You can also find more information at www.allaboutcookies.org or www.aboutcookies.org.

If you are particularly concerned about third party cookies, you can often opt-out directly (to opt out of Google Analytics, for example, please visit https://tools.google.com/dlpage/gaoptout). Note, these providers may use cookies to power their opt-out service, so if you change your browser settings to block all cookies, their opt-out service may cease to work and you may still receive adverts.

The eMaps site is designed to use cookies, so if you choose not to allow cookies your browsing experience may change or use of the eMaps Site may generate more error messages.


We regularly review the cookies We and Our suppliers use to continually improve Our services to you. As a result, We will need to change this policy from time to time to keep it accurate and up to date. Whenever We change this policy, We will post a revised version to the terms of use section of the eMaps Site. That way, you can check to see if you’re still happy and adjust your browser settings if you want to before proceeding any further.

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